Customer Support

Description

ARBITRIP is a growing startup in the travel technology industry. We are passionate about providing our customers with the best possible travel experience.

Requirements

• Minimum of 2 years of experience in customer service/customer relations roles
• Excellent English and Hebrew communication skills (spoken and written).
• Very high level of interpersonal skills and service awareness.
• Technical troubleshooting experience, with familiarity using tools such as Zendesk, Slack
• Ability to work in a fast-paced, dynamic environment and adapt quickly to change
• Team player- ability to work in a team and collaborate with different teams.
• Positive attitude, empathy, and high energy
• Must be available full-time, Sunday - Thursday
• Job Responsibilities
• Be the main point of contact for our B2C & B2B clients via email, chat, and phone to ensure
• their success and satisfaction
• Provide effective and efficient problem-solving and support to customers, suppliers,
• hotels, and internal teams.
• Educate the clients on best practices using Arbitrip platform according to their needs
• Collaborate with internal teams to resolve complex cases
• Troubleshoot and investigate customer-reported issues and escalate when necessary
• Improve customer service and experience through behavior and activity analysis.
• Assist in product design by analyzing customer feedback and creative thinking.