Implementation Manager - Associate

This client facing role is in the Global Corporate Bank EMEA Onboarding team. The team handles implementations for all the EMEA HQ and MNC corporate clients across the full suite of TS products.

As an Implementation Manager in the Global Corporate Bank EMEA Onboarding team, you will be part of a newly formed Israel Onboarding team located in our Tel Aviv offices, which is dedicated to serving our clients in Israel. Establishing a strong working relationship with the local sales team will be key to delivering successful client implementations for the region. We are looking for motivated and self-sufficient project managers who strive to deliver the best for our Israeli clients.

Job Responsibilities

Implement Cash Management solutions, of varying size and complexity

Project manage multiple deals /projects concurrently by being the central point to both internal and external customers

Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience

Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.

Attend and host regular client meetings/calls to review the project against the plan.

Work with internal and external parties to deliver the solution within the minimum time frames.

Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.

Provide support to team colleagues as required.

Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements

Adhere to all JPMorgan Chase department policy and procedures

Attend meetings and training as required to continue development and product knowledge

Required qualifications, capabilities, and skills

Experience in working with Corporate and / or Financial Institutions clients with strong client servicing skills

Strong verbal, written and interpersonal communication skills

Fluent in Hebrew

Project Management skills and experience required

Excellent time management and prioritization skills in a high pressure, competing-priority work environment

Self-sufficient and able to work independently

Able to work in a small team and provide support to colleagues

Effective issue resolution and escalation skills.

Preferred qualifications, capabilities, and skills

Experience working with Treasury Services products an advantage.