Implementation Specialist

Description

EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into customer engagement and revenue growth opportunities. The Implementation Specialist is responsible for implementing our clients' business processes on Easysend's platform. He/She will be responsible for interacting with clients daily and Easysend’s internal teams to ensure that clients have the solutions needed. The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success. Once trained on the EasySend platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.

Responsibilities

• Accountable for end-to-end Implementation of clients' processes on the EasySend platform.
• Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring).
• Analyze and proactively drive forward solutions.
• Provide proactive customer service to clients and partners in an articulate, positive, and informative manner.
• Understand Easysend platform and collaborate with Product and R&D team to identify and communicate technical services and solutions.
• You will wear many hats, work independently, as well as a team player within a growing team.

Requirements

• Experience with JavaScript, CSS, HTML, Python.
• Bachelor's degree in Industrial Engineering and Management or related fileld.
• Relevant hands-on technical experience - A Must.
• Fluent English & Hebrew speaker (verbal and written).
• Strong problem-solving skills, adaptable, proactive, and willing to take ownership.
• Self-organized, detail-oriented, and process-driven.
• Self-learning individual who loves to pass on his knowledge to others.
• Strong attention to detail and the ability to effectively articulate technical challenges and solutions.
• Ability to learn quickly in a fast-pasted environment, while working with departments best practices.
• Experience working with technical customers – a significant advantage.