IT Coordinator for the Weizmann School Of Science

Weizmann School of Science Information Technology Division Representative, serving as a central point of contact for the handling, coordination, and escalation of technology-related requests in the areas of computing, applications, infrastructure, and digital platforms supporting teaching, research, and administrative activities.

The role includes, among other things

Providing on-site and remote service and support to Weizmann School of Science staff.

Handling complex Tier 2 issues in the areas of computing, hardware, operating systems, applications, and digital services.

Guiding users through work processes with the Information Technology Division.

Coordinating requests with infrastructure, applications, development, and operations teams.

Performing professional escalation to relevant parties for continued handling, in accordance with service processes.

Supporting technology projects from the definition stage, through testing, implementation, and ongoing support.

Documenting requests, tracking their handling, meeting SLAs, and continuously improving the service experience.

Training users, writing knowledge documents, and making technological information accessible to school teams.

Ongoing collaboration with administrative, academic, and technological stakeholders within the school and the Information Technology Division.