it helpdesk specialist 1344

Overview

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.

Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.

Responsibilities

• Provide Tier 1–2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
• Manage user accounts, groups, and permissions in Active Directory
• Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
• Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
• Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
• Set up and configure workstations for new employees (onboarding)
• Log, track, and resolve support tickets in the helpdesk ticketing system
• Escalate complex issues to senior IT team members as appropriate
• Support peripheral devices: printers, monitors, docking stations, mobile devices
• Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.

Requirements

• Must Have
• 3+ years of experience in an IT support/helpdesk role
• Solid troubleshooting skills on Windows 10 and Windows 11
• Solid troubleshooting and basic administration skills with Windows Server (2016/2019/2022), including event logs, services, and server roles.
• Hands-on experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory: user management, group policies, password resets, OU structure
• Networking fundamentals: DNS, DHCP, TCP/IP, VPN clients
• Hardware support: laptops, desktops, peripherals, basic imaging/reimaging for PCs
• Experience working in a medium to large organizations (500+ users)
• Strong verbal and written communication skills in Hebrew; working proficiency in English
• Strong skills as user trainer – for PC, Windows, devices, applications related issues
• Excellent team player
• Required to travel occasionally between company sites (Tel Aviv, Jerusalem, Beer Sheva) when required for projects, deployments, or operational needs.
• Advantage
• Experience with Microsoft Intune
• Basic PowerShell scripting for automation and troubleshooting
• Exposure to endpoint security tools (e.g., CrowdStrike, Defender for Endpoint)
• FortiGate VPN client support experience
• Citrix Virtual Apps and Desktops (XenApp/XenDesktop) user session support, published app troubleshooting, Citrix Workspace client