Junior Product Support Specialist

Description

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products

Key Responsibilities

• Manage client onboarding and ensure smooth, effective use
• Investigate and resolve first and second-level technical incidents
• Perform in-depth troubleshooting and identify underlying issues
• Support customers through phone, email, and other communication channels
• Work with R&D on system-level problems

Requirements

• Strong technological skills and the ability to quickly learn and work with software systems
• Clear and professional communication skills
• Strong customer orientation and service mindset
• This is a full-time position, 9:00–18:00 .
• The role is hybrid , offering flexible and convenient working hours.
• Our offices are located in central Israel .