NOC Engineer

Description

PassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us? Position: NOC Engineer – 24/7 Shifts A NOC position on 24/7 shifts at the company offices. The work requires day-to-day communication in both Hebrew and English. Responsibilities (partial list) Handling incidents at Tier 2 level. Owning real-time operations and incident management across information systems and infrastructure, engaging internal and external parties as needed. Performing system maintenance and operations tasks according to guidelines. Coordinating and tracking planned downtimes and upgrades. Documenting events and system incidents. High availability and fast response to tickets opened by business stakeholders.

Requirements

Requirements

Must have

At least one year of experience in support. Office 365 experience (mandatory): user management and Group Policy. Background and experience with Windows and Active Directory. Knowledge of computer networking and monitoring systems. Knowledge of communications: switches, network points and ports. Background in hardware and software troubleshooting. Very good English. Availability for 24/7 shifts at the company offices: at least 3–4 shifts per week, at least one weekend shift and at least one night shift per week.

Personal skills

Service orientation, ownership and a go-the-extra-mile attitude.

Advantages

Basic development knowledge (scripting). Familiarity with VMware (not mandatory)