Presale & product support specialist

About RiT Tech

RiT Tech is a fast-growing company in the field of data center infrastructure management and connectivity solutions, with headquarters in Israel and a global presence. We aim to consistently lead our industry by innovating technologies, best practices, and solutions for Universal Intelligent Infrastructure Management (UIIM). We work with a wide range of clients – enterprises, government agencies, financial institutions, and more – to deliver reliable, efficient, and future-ready solutions.

The role

We are looking for a highly motivated Presale and Product Support Specialist to join our Product Department in the UK. In this role, you will be the bridge between our customers and our technology, collaborating closely with remote teams to provide presales support and product expertise for our cutting-edge XpedITe solutions.

This is a dynamic, multi-faceted role where you will not only present our platform but actively shape its future and ensure the success of our most strategic clients. You will lead early-stage customer engagements, provide VIP support to our key accounts, deliver highly tailored product demonstrations, aggregate customer-driven R&D requests, and create compelling product collateral.

Key responsibilities

• Presales & VIP customer support
• VIP first-line support for key accounts: Act as the dedicated first line of support for our most strategic, highly involved customers. You will provide a premium service by addressing complex inquiries, configuring the system to their unique environments, and demonstrating specific capabilities. When they have new feature requests, you will define, document, and seamlessly transfer these requirements to the R&D team.
• Tailored product demonstrations: Lead product demos as a core presale activity. This involves conducting discovery to understand the potential lead’s unique use case and tailoring the demonstration to showcase the exact value our platform brings to their environment.
• Early-stage engagements & deep-dives: Manage initial engagements with potential customers. When deeper, use-case-specific demos are required, you will coordinate these efforts, occasionally collaborating with the development team to showcase specific capabilities or minor custom developments.
• Compliance and RFP responses: Understand and analyze customer requests, drafting initial responses using AI tools, and refining them with specific, accurate technical details.
• PoCs and technical support: Drive proof-of-concept (PoC) projects to successfully showcase product features in real-world scenarios.
• Product management & R&D alignment
• Roadmap prioritization: Work closely with our R&D teams across two main tracks: Innovation and Customer-Related developments. You will aggregate, analyze, and lead the prioritization of customer requests, ensuring they align strategically with our generic product roadmap.
• Functional design support: Gain a solid grasp of data center environments and assist in creating functional design documents that align customer needs with technical project requirements.
• Documentation, marketing & collaterals
• Product collateral creation: Document and create engaging product materials, including feature explanation videos, release notes, and responses to specific customer or partner requests.
• Conferences & trade shows: Represent RiT Tech at industry events, trade shows, and conferences, actively demonstrating the platform to attendees and generating excitement around our innovations.
• Technical manuals: Learn product features and user interfaces intimately to prepare user-friendly manuals and technical materials that empower both customers and internal teams.
• Required skills & qualifications
• A strong technical background with a deep interest in data center technology, IT infrastructure, or enterprise software.
• Exceptional presentation and customer-facing skills; ability to translate complex technical concepts into tailored, value-driven demonstrations.
• Experience in providing high-level support or account management to enterprise clients, with a knack for delivering “VIP” customer service.
• Strong product mindset with the ability to balance and prioritize customer requests against a strategic R&D roadmap.
• Excellent communication skills in English – both written and verbal.
• Ability to work independently in the UK while collaborating effectively with local and international remote teams.
• Familiarity with AI tools (or an eagerness to learn) for drafting and refining technical responses and documentation.
• Strong organizational abilities, with the capacity to handle multiple tasks, manage early-stage customer projects, and meet deadlines.
• Self-motivated mindset, capable of engaging teams, stakeholders, and prospects remotely.
• Perks & work environment
• A chance to contribute to shaping the future of data center management technology.
• Casual and dynamic work environment.
• Opportunities for professional development and global collaboration.
• Work closely with a supportive, solution-oriented R&D and Product team.
• Job type: Full-time
• If you are looking for an opportunity to learn, grow, and help shape forward-thinking solutions in data center infrastructure management, we invite you to send your resume for review. We look forward to discussing how you can be part of our team!