Regional Supervisor

Description

Cust2Mate is a global leader in smart-cart platforms, transforming in-store shopping through digitalization and personalization. Our award-winning Smart Carts, trusted by leading grocery chains, elevate the customer experience, optimize store operations, and bridge online and physical retail. Driven by strong market demand, recent major funding, and an expert team, we are rapidly expanding, advancing our technology, and accelerating global growth with top retailers. We are looking for talented and motivated individuals to join us and be a part of this fascinating journey.

Role Overview

The Regional Supervisor role is a field role located in Supermarkets around the country, responsible for driving customer success from a technical standpoint across 10 branches in the assigned region. This includes overseeing onboarding and implementation processes, providing technical support and troubleshooting, Managing teams of in-store attendants ("dayalim"), and continuously improving work processes and customer satisfaction.

Key Responsibilities

Team Management

Lead and manage in-store attendants across multiple branches. Assign tasks, monitor performance, and provide regular feedback.

Operational Execution

Implement and continuously improve work processes related to onboarding, implementation, and technical support.

Customer Engagement

Maintain customer communication and proactively resolve issues.

Data Analysis & Insights

Analyze data to identify trends and improve service.

Innovation & Project Leadership

Improve technical customer satisfaction KPIs.

Requirements

• Strong service-oriented approach and excellent interpersonal skills.
• Those who enjoy learning new technology and explaining it in a clear, simple way.
• Experience in retail/ supermarket work, delivery, or training- not required but a significant advantage.
• Willingness to work in a dynamic field environment, with initiative and responsibility.
• Availability for a full time position, working in morning/ evening shifts (including Fridays)
• Valid driver’s license and personal vehicle required (the company provides a fuel card- "Dalkan)