Senior CSM

Fireberry is an end-to-end CRM and business management platform that helps companies manage their entire customer journey in one place, from marketing to sales to customer service. Our platform is highly flexible and allows businesses to customize workflows, automations, and data to fit their specific needs, all in one unified system. With over 2,000 customers across Israel, Fireberry continues to grow and expand globally.

About the Role

We are looking for a Senior Customer Success Manager to lead strategic customer relationships, drive product adoption, and maximize customer value. This role works closely with key customers and internal teams to create long-term partnerships and exceptional customer experiences.

What you’ll do

• Manage a portfolio of strategic and high-value customers
• Lead onboarding, adoption, retention, and growth processes
• Build trusted relationships with stakeholders and decision makers
• Identify upsell and expansion opportunities
• Conduct strategic customer meetings and business reviews
• Work closely with Product, Sales, Support, and R&D teams
• Represent the voice of the customer internally
• Improve Customer Success processes and methodologies
• Drive high customer satisfaction and retention

What you bring

Bachelor’s degree in Engineering- Must! 3+ years of experience as a CSM in a SaaS company Proven experience managing complex customer relationships Strong business understanding and analytical thinking Excellent communication and presentation skills Ability to manage multiple priorities in a dynamic environment Fluent Hebrew and English Hybrid availability for our Tel Aviv office