Technical Support Engineer - Tier 2

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers. At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers -these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.

What is the job

Radware is seeking qualified Tier 2 Senior technical support professionals to expand its TAC team. The Tier 2 Senior Engineer handles complex, high-priority customer cases, acts as the first escalation point, and contributes to technical leadership and mentorship within the team.

What will you do?

TAC Engineers perform the following duties

Provide level-2 and advanced technical support for complex and high-severity customer issues

Troubleshoot advanced networking and security problems across ADC, WAF, and IPS products

Take full ownership of escalated cases, including premium and managed customers

Act as the first escalation point for Tier 2 engineers

Reproduce and debug complex issues in lab environments and work closely with engineering teams

Lead investigations requiring deep analysis, data collection, and recreations

Participate in incident handling and contribute to Root Cause Analysis (RCA)

Create and maintain technical Knowledge Base articles for complex scenarios

Mentor Tier 2 engineers and support onboarding and training activities

Provide technical guidance and share best practices across the team

Core Technical Knowledge

Expert-level knowledge and hands-on experience with L2/L3 networking, including switching, routing, TCP/IP (IPv4), and L4/L7 traffic handling, with strong understanding of web and application flows.

Strong expertise in security technologies including WAF, Firewalls, IDS/IPS, VPN, SSL/TLS, and IPsec, with the ability to troubleshoot and mitigate complex network and application-layer attacks.

In-depth experience with protocol analysis and packet inspection, using network troubleshooting tools (e.g., packet capture and traffic analyzers) to diagnose complex issues and reproduce real customer scenarios.

What you need

Minimum of 5 years of experience in technical support for networking or security products Proven ability to independently troubleshoot complex issues Excellent analytical thinking and problem-solving skills Strong communication skills in English (written and verbal) Experience working with enterprise or premium customers Self-managed, team-oriented, and highly motivated

Why you should join us

Employees from more than 40 countries have chosen Radware as a place where they can belong. Radware has been recognized by Glassdoor and BDI as one of the World’s Best Places to Work, ranking among the top 100 companies across the globe in the IT category. Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions. We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual. If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today’s cyber adversaries, then you’ve found the right fit at Radware. #LI-SM1