Telemeeting & Customer Care (B2C)

Description

Who we are

Are you ready to be part of a transformative company that is empowering thousands of Israelis to save money across various financial verticals? Join Better, a rapidly growing B2C company that has already saved 30,000 customers millions in commissions and fees. At Better, we are revolutionizing the way people manage their finances through cutting-edge technology and a dedicated team of financial professionals. As we continue to expand, we are seeking a highly skilled and customer-focused individual to join our team as a Telemeeting & Customer Care Specialist. In this role, you will play a pivotal role in activating customers via phone calls and providing exceptional customer service via WhatsApp, ensuring a smooth experience and matching their financial needs with our technological services.

What You'll Be Doing

Proactive Engagement: Conduct financial compatibility assessments with clients and lead activation initiatives for inactive users. Customer Support: Provide prompt, accurate, and professional support via phone, written channels (WhatsApp/Mail), and Zoom meetings. Inquiry Routing: Direct complex customer requests to the right internal teams and follow up until fully resolved. Onboarding & Data Collection: Collect personal and financial documentation (e.g., powers of attorney) efficiently and accurately.

Requirements

• Top-Tier Communication: Exceptional written and verbal communication skills; ability to explain complex financial/technical concepts clearly.
• Multitasking & Digital Agility: Strong digital skills to navigate internal systems while managing a high volume of client chats simultaneously.
• Service Excellence: Outstanding interpersonal skills, empathy, patience, and a strong customer-centric mindset.
• Organization & Detail: Meticulous attention to detail and high accuracy in processing client data and documentation.
• Join our dedicated team at Better and contribute to our mission of empowering individuals to save money across various financial verticals. With our cutting-edge technology and commitment to excellence, you will have the opportunity to make a significant impact and shape the future of digital finance.
• Apply now to be part of a dynamic, innovative company that values customer satisfaction and provides exceptional financial services to high-tech employees.