Customer Success Team Lead

About Us

Humanz is a global leader in the creator economy space, transforming how brands and influencers collaborate. Our fast-growing team in Ramat Gan manages top-tier clients in the Israeli market, driving impactful marketing campaigns powered by cutting-edge technology.

About The Role

As a Customer Success Manager Lead, you'll be at the heart of our Israeli operation, managing a team of talented CSMs. Your role will focus on optimizing retention, adoption, and growth within our client base while mentoring your team to achieve excellence.

Key Responsibilities

Lead and Mentor Your Team

Manage and develop a team of Customer Success Managers, empowering them to exceed targets while fostering a positive and collaborative work environment.

Drive Customer Success

Oversee client relationships, ensuring smooth onboarding, training, and ongoing support. Step in hands-on to manage key accounts when necessary.

Achieve Team KPIs

Consistently meet retention, revenue, and adoption goals by setting clear expectations and supporting team performance through coaching and actionable insights.

Cross-Functional Collaboration

Work closely with Sales, Product, and Finance teams to align customer needs with business goals, enhance product offerings, and drive long-term success.

Customer Advocacy

Be the voice of the customer, providing insights and feedback to internal teams to continuously improve the customer experience.

Requirements

Experience

3-5 years in Customer Success, Account Management, or Sales roles in the Israeli market. Experience managing a team is a strong advantage.

Leadership Skills

Proven ability to mentor and lead a team, fostering growth both personally and professionally.

Marketing Expertise

Previous experience in the influencer marketing industry is a significant advantage.

Data-Driven Mindset

Strong analytical skills, with proficiency in Excel and data visualization to drive insights and decision-making.

Dynamic and Adaptable

Thrive in a fast-paced, startup environment, prioritizing tasks effectively while maintaining high-quality results.

Collaboration

Excellent interpersonal and communication skills, with the ability to work across teams and build strong relationships with internal and external stakeholders.