Customer & Project Lead | Traveltech

Description

Know how travel agencies really work? Help us build the system they run on. Our mission has always been the same: world-class technology for the travel industry. Travel Booster is a constantly improving ERP for travel agencies, tour operators and travel management companies. It takes the complexity out of their daily work so they can do more, faster. We're looking for a Customer Operation Specialist who understands travel from the inside. If you've worked with bookings, GDS systems, suppliers or agency back-office, you already speak our customers' language. What your day-to-day will look like ✓ Be the go-to expert for complex customer issues across bookings, operations and back-office workflows ✓ Build long-term relationships with travel agencies, tour operators and TMCs ✓ Keep customers satisfied with professional, knowledgeable support ✓ Manage the day-to-day operational side of your customer accounts ✓ Mobilize internal teams (Product, R&D, QA) on behalf of your customers ✓ Lead full system implementations on-site, from setup to go-live What will make you stand out? ✓ Experience in the travel industry: travel agency, tour operator, TMC, airline, hotel chain or travel-tech company ✓ Familiarity with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms ✓ Customer support, customer success or implementation experience in a B2B or SaaS environment ✓ A technical mindset and strong problem-solving skills ✓ Excellent communication skills in Hebrew and English Why join us ✓ Turn your travel know-how into a tech career ✓ Work with leading players in the travel industry

Requirements

• What will you bring to the team?
• ✓ 2+ years of proven experience in customer relations or operations in complex environments, with a strong business focus
• ✓ Familiarity with the travel / traveltech industry – a must. For example, experience at a travel agency, tour operator, TMC, airline, hotel chain or travel-tech company
• ✓ Analytical, methodical and strong troubleshooting skills
• ✓ Highly service-oriented, with excellent interpersonal communication skills
• ✓ Excellent written and verbal English

Advantages

✓ Hands-on experience with Gilboa or Travel Booster ✓ Experience with GDS systems (Amadeus, Sabre, Galileo) or other booking and reservation platforms ✓ Training experience ✓ Additional languages