Customer Success Manager

Description

About MAX Security MAX Security provides intelligence, protection, and operational support for organizations operating in complex and high-risk environments. With a global network, 24/7 monitoring capabilities, and experienced intelligence and operations teams, MAX helps decision-makers understand risk, protect people and assets, and respond effectively when conditions change. Services include real-time intelligence, custom risk reporting, protective intelligence, executive and traveler protection, crisis response, contingency planning, and on-ground support in over 160 countries. MAX works with corporate security teams, business continuity leaders, travel risk managers, family offices, and executives who require trusted information, reliable support, and precise action in high-stakes situations.

About the Job

Join our team as a Customer Success Manager in Tel Aviv, Israel! You’ll work closely with our VP of Sales and the Head of Customer Success, collaborate with Customer Success and Account Managers and work with all of MAX’s team leaders, to provide the best service for Fortune-500 clients. We look forward to welcoming a passionate individual who is eager to make a difference in our team!

What You’ll Do

• Work closely with Account Managers to coordinate QBRs and Support for global Fortune 500 clients.
• Assist clients with platform and service adoption through regular interactions
• Be actively engaged in shaping the Customer Success strategy
• Technical Support: offer customer technical support: opening and closing users, change customer settings based on sales and client requests. Open prospects for demos.
• Provide actionable insights to Customer Success Managers (CSMs) and leadership.
• Track customer engagement with platforms
• Assist CS team with various tasks and presentation creation

Requirements

What You’ll Bring

• Native level spoken and written German
• High proficiency in spoken and written English
• Proven work experience in Customer Support or a similar role
• Strong time management and ability to prioritize multiple projects independently
• Data-driven mindset with experience in analyzing customer metrics and presenting insights

Additional Preferred Qualifications

Experienced with HubSpot or similar CRM, Monday.com Bachelor’s degree or equivalent professional experience